man testing batteries

Small UPS Service Plans

Eaton’s comprehensive UPS and battery service plan solutions are designed to improve costs, uptime, reliability, power quality and safety. We demonstrate our commitment to strong lasting customer relationships through our technical expertise and expansive support network. Included with many service contracts, we deliver service 24 hours a day, 7 days a week when and where you need it. Our services include onsite startup, corrective and preventive maintenance, training, remote monitoring, factory spare parts and upgrades.

An overview of each service plan option is below.

To view plan details and the best service plan for your UPS, select your product.

Factory Warranty
We are so confident about the performance and reliability of the Eaton UPS and battery system they are backed by a two-year factory warranty. For Powerware and Eaton series 3 and 5 UPSs, a three-year factory warranty is available with product registration. We will repair or replace the warranted item via our offsite repair service and pay for the shipment of the replacement product to you. In addition, telephone technical support is always available.

Extended Warranty and Warranty +
Extend your standard warranty coverage to 3 years or 5 years with offsite repair service. This option adds advanced exchange to expedite the offsite repair process. Eaton pays all freight charges plus a replacement unit is provided the next business day.

Flex Onsite Service
Protect your UPS and batteries with corrective maintenance coverage with 24- or 8-hour response and telephone technical support. Additional services like startup, assembly, preventive maintenance and PredictPulse remote monitoring may be added.